A look at how Marinestore took advantage of 1st Easy's UK hosting infrastructure to boost their website speed and visibility, whilst benefiting from improved technical support response times.
Marinestore sought a host to manage the migration of their online store from the US to the UK in order to improve site speed and solve the problem of time-delayed technical support, as John Lodge, owner of Marinestore explains:
"The importance of our website had increased as a way of supporting our customers and generating revenue, so was vital that we found ways of improving the experience of our visitors to consolidate and build further on the success of the store."
*Jakob Nielsen's Alertbox, June 21, 2010 examines the relationship between website response times and customer satisfaction
With an infrastructure that has been tuned to deliver 100% uptime application hosting, 1st Easy satisfied Marinestore's location and support requirements:
1st Easy employ an established process to migrate operational sites to ensure a smooth transition from host to host, and avoid damaging downtime:
"What has impressed me greatly is the support response, honesty and willingness to resolve problems quickly. The team have been straight talking and to the point and the response times for our site are noticeably faster since the migration."