Now in its fourth year, our Customer Satisfaction Survey sees you grade us against the pledges that we set out in our Customer Promise and tell us about the good, the bad and the (dare we say it, ugly!) of your 1st Easy experience…
The results are also important in helping us to demonstrate our efforts at continual improvement, which are requirements of our externally audited ISO9001 accreditation.
We’re delighted and encouraged — and full of thanks to our customers for the positive feedback that we see in the results this time around. We’re at the stage now where using the input from previous years, we can see positive themes and trends emerging and becoming established.
As ever, although we’re pleased with the results, we know that what you’ve said is simply a marker — the hard work will carry on!
Over the years, one area that you’ve told us could be improved is the ease with which you can leave feedback for us. Although the results show we’ve made some progress, we won’t be happy until you’re fully satisfied that you have every opportunity to let us know what’s gone right or wrong — that’s part of the reason we have an annual survey in the first place. As a 1st Easy customer, what would you like to see us put in place to make things easier in this respect? All suggestions warmly welcomed!
We’ve received some really useful constructive individual comments too which we’ll be discussing in our upcoming team meetings — we’ll be in touch personally with our thoughts on what you have kindly offered.
Thanks again to everyone that took part — fantastic feedback that has been a pleasure to share with the team.