Working Together — 1st Class Cloud Hosting backed by an Enterprise Class Data Centre Provider

It’s finally here. We’re thrilled to announce that TeleData UK Ltd has acquired 1st Easy Ltd.

We are pleased to announce that TeleData have completed the purchase of 1st Easy Ltd, which includes our cloud, hosting, dedicated server and colocation operations, infrastructure and staff that are devoted to operations, sales, finance, marketing and support.

We are very excited about the proposal of bringing the best hosting service efforts of TeleData and 1st Easy together. Our companies have been working together for many years, so this is a natural progression in our relationship.

This is a smart acquisition for TeleData, and a positive result for both companies and our customers. We will be sharing an incredible pool of talent, technology, infrastructure and market experience to better serve our customers and expand opportunities with you.

About TeleData UK Ltd

TeleData UK Ltd are one of the most reputable data centre providers in the UK, operating a Tier 3+, ISO27001:2013 certified data centre, offering the highest levels of technical resilience and physical security available. Services provided by the company at their 70,000sq ft Manchester facility include colocation hosting, high capacity connectivity and work area recovery solutions.

Uniquely, the data centre is the only one in Europe to benefit from an onsite BS5979 Alarm Receiving Centre, operated by Advanced Signal Monitoring Ltd (ASM), a TeleData Group company which provides nationwide remote security monitoring services.

Moving forward

Given the long relationship between our companies, we expect a smooth transition and for our current quality of service and support to continue as normal.

I would like to take this opportunity to thank you for your past and continued support and to inform you that I will be continuing to work with the team in an advisory capacity within the Group.

Please continue to contact support and finance as normal, and for sales, please contact sales@teledata.co.uk.

Best regards,

Stephen Bell, 1st Easy Ltd

Archive posts

Improving the way we work (and that’s official!)

If you’ve looked closely at our website, you may have noticed that we proudly display the ISO 9001 certification logo on our pages. That’s because each year, we’re externally audited and (as long as we’re successful in our assessment — as we were this afternoon!) accredited with this internationally recognised Quality Management Standard.

UKAS Accredited Logo - 1st Easy Limited are ISO 9001 certified; Certificate Number: 10504

You might ask, why is this important to me? Indeed, what does it mean for you as a 1st Easy customer?

Well, the ISO 9001 Standard looks at how processes are used within our business to control the way that our services are delivered to you. Everything that we do — from taking your initial order, to ensuring that we provide a reliable way for you to contact us and provide feedback — has been carefully looked at and properly documented.

This process has given us a “best practice” way of doing things, which allows us to weed out mistakes (we’re human after all!) and continue to improve as we go along. In turn, this helps us to ensure that your needs and expectations are met — and with the commitment to ongoing improvement that the Standard encourages — will continue to do so in the future.

We hope you agree that this official Standard compliments our own Customer Promise initiative, which you will have your chance to assess once more in the coming weeks as part of our annual customer survey.

How are we faring with our Customer Promise? The 2015 results are in…

There’s work to do (isn’t there always!) but we’re really encouraged by the results of our fifth annual customer satisfaction survey, which we’ve now published on our website. Thank you very much to everyone that took time out of their busy schedules to tell us about their experience as a 1st Easy customer.

We won’t be completely happy until we get top marks right across the board (naturally!) but the feedback that our customers have kindly taken the time to provide shows that we’re doing really well in terms of meeting the pledges that we set out in our Customer Promise — even if we do say so ourselves!

Our Customer Promise contains nine pledges - find out if we’re keeping our word!

Not only is this great to see, but it’s also vitally important in meeting the targets that are set for us in our ISO 9001 certification — an independent and externally audited Quality Management Standard.

Now, it’s worth saying that your feedback doesn’t need to be limited to our annual survey — we appreciate your thoughts whether they’re based on positive or negative experiences, because that’s the only way that we’ll continue to improve the service that we offer, and understand the way we’re viewed by our paying customers. So, if you’re burning to let us know about a good experience or a time when you’ve been disappointed by our performance, please do get in touch and let us know.

Over the coming weeks we’ll be working through all the comments we’ve been given, looking at ways of maintaining our good points, and improving our service where valuable suggestions have been offered. As we always say, the hard work will continue — we know we’re only as good as our last support ticket or cloud server deployment!

On the up: cloud adoption and cloud benefits

Rightscale’s recent State of the Cloud report has shown that as expected, cloud adoption is continuing to rise, year on year. The annual report includes findings based on responses from 930 technical professionals, which show a trend towards cloud being “a given” for SMEs and Enterprises, where the hybrid model reigns supreme.

Adopt, nurture — and reap the rewards

One of the most interesting findings in the report is that the benefits associated with cloud increase over time. So, although the advantages of adopting cloud computing are tangible from the beginning (scalability, faster provision of resources, high availability and faster time to market reported as the most important) the depth and impact of these benefits grow with maturity. Presumably, this is a function of how cloud beds into a business with teams learning to use the technology more effectively, and also the way in which cloud technology itself is evolving.

Adopt, nurture — and feel the fear fade

Conversely, the challenges that cloud presents are reported as becoming less apparent as the dust settles after cloud adoption. Again, it seems fair to assume that this might be in part due to the acclimatisation of a business and its people to the reality of cloud. The most common concerns remain the same — those centred around perceptions of security, staff expertise and compliance — but they have been shown to have less of an impact as time goes on.

IT and business agility in action

With scalability and fast provision of resources coming in as the main benefits of cloud adoption, it’s really interesting to see some figures that show how this is actually happening in the businesses that contributed to the report. Of those businesses that offer a self-service cloud portal, 80% can provision resources in less than an hour — 40% up on the same time last year.

See the benefits for yourself

What difference would it make to your business if you could get the resources that you needed within an hour so that you could scale on demand, get things done without delay, react to your customer’s demands? Help yourself to a free two week cloud data centre trial, and with full support from our team, you’ll be able to make an informed decision as to whether cloud is right for you business.

Cloud Industry Forum foresees huge catalyst for cloud adoption in 2015

By the end of 2015, 90% of UK organisations will have at least one service operating in the cloud. That’s what the Cloud Industry Forum (CIF) is predicting — demonstrating a significant increase on research published earlier this year that states as many as 78% of UK businesses are now using cloud services.

90%? That’s a big jump

What’s going to drive this apparently drastic shift in the way IT services are deployed and accessed? Aside from what we’d suggest is natural momentum and transition associated with the increasing acceptance and understanding of cloud as a trusted, viable and (actually) beneficial technology, the CIF have identified what it suggests is the “most significant IT refresh of the 21st century to date” — in July, time will officially be up for Microsoft Windows Server 2003 and Small Business Server 2003.

Continue reading “Cloud Industry Forum foresees huge catalyst for cloud adoption in 2015” »

IT decision makers: two clouds are better than one

That was the main finding from a survey published last month, as reported by Joe McKendrick at ZDNet earlier this week. The research drew responses from 659 participants, 77 per cent of whom reported that they already have, or are planning to deploy workloads across more than one cloud.

McKendrick suggests that this is evidence of an emerging trend among enterprises to adopt multiple clouds or service providers, implying the caution and established wisdom of “distributing one’s eggs among several baskets” is being exercised.

Understandably, as business begins to entrust more and more of its IT to the cloud — trust is a key word here — those who act as guardians for the uptime and performance of their IT operation need to know that reliability in the cloud isn’t going to be an issue. If you’ve been accustomed to colocation for example — very much a hands-on way of working — it feels like a lot of responsibility to hand over to someone else.

Continue reading “IT decision makers: two clouds are better than one” »

Cloud — we’re past the hype and well on the road to the Plateau of Productivity…

Well, that’s the case according to the grandly titled “2014 Gartner Hype Cycle for Emerging Technologies”. It has taken quite some time for the buzzword status of “cloud” to begin to fade away, but the signs are there that the concept of utility computing is on its way to reaching mainstream adoption. Wild expectations and fuzzy definitions are melting away to reveal the hardcore facts of what cloud can and can’t do.

Where then, on the so-called Hype Cycle is cloud? Let’s take a look:

014 Gartner Hype Cycle for Emerging Technologies

As you can see (slightly larger version if you want it here) “Hybrid Cloud” has been plotted on the way down from the “Peak of Inflated Expectations”, on its approach to the somewhat gloomy-sounding “Trough of Disillusionment”, where “Cloud” itself currently resides: the realignment of expectations along with the beginning of a true understanding of how cloud works, and crucially, the appreciation of the benefits it offers to business.

The Slope of Enlightenment, leading to the Plateau of Productivity

Gartner predict that cloud is somewhere between two to five years away from reaching the Zen-like “Plateau of Productivity”, so true maturity is still a few years off. As we highlighted last week though, the big players are seeing cloud adoption on the increase, with enterprises in particular signalling their trust in cloud as a way of accessing computing resources and deploying important applications.

Of course, when you’ve been working with cloud for quite a few years — just like us ;) — it can be frustrating waiting for the market to catch up…

All aboard the fast track to enlightenment!

…but you can skip this whole nonsense of hype — cut out the inflated expectations and get straight to the business end of how cloud might help your business. Evaluate your own cloud data centre and decide for yourself: we’ll give you full access to a VMware cloud and guide you through how to use it with full technical support and a one-to-one tutorial with our decorated (and friendly!) VMware expert Dean.

He’s ready and waiting to impart his wisdom :)

Cloud playing big part in new enterprise IT trends

Although welcome (to us at least!) it’s no particular surprise that the top three trends in enterprise IT (as identified by Matt Murphy in a report for TechCrunch this week) all have their basis in cloud computing.

1. Cloud computing

The number one slot is given to cloud computing in general — with an interesting statistic from Morgan Stanley suggesting that a third of workloads now run in the cloud. Maybe it’s the fact that cloud is taking its place in the enterprise setting that’s most significant here: acceptance of the technology in and of itself (seeing its value and overcoming the perceived threats/technical barriers to adoption) and as a business strategy is increasing — and big business is ready to capitalise. Indeed, in a piece for ZDNet last week, Joe McKendrick highlighted the case of GE (a $146-billion-a-year company with 300,000 employees) which reportedly deploys over 90 per cent of new applications in the cloud — and public cloud at that.

Continue reading “Cloud playing big part in new enterprise IT trends” »

Perceived threat (and the reassuring reality) of cloud security

As seems to be fairly common knowledge (and as we’ve reported in the past) one of the major barriers to cloud adoption is the perception that it is less secure than typical IT platforms — even though in reality, the opposite has been suggested to be true.

This disparity between expectation and the reality of cloud security, is again exposed in recent research carried out by the Cloud Industry Forum (CIF).

Of 250 IT professionals that were questioned, 61 per cent reported that security is the primary area for concern. This contrasts with a figure of 2 per cent of organisations that actually believed they’d experienced a security issue in the cloud.

Continue reading “Perceived threat (and the reassuring reality) of cloud security” »

The results — 1st Easy Customer Satisfaction Survey 2014!

Now in its fourth year, our Customer Satisfaction Survey sees you grade us against the pledges that we set out in our Customer Promise and tell us about the good, the bad and the (dare we say it, ugly!) of your 1st Easy experience…

The results are also important in helping us to demonstrate our efforts at continual improvement, which are requirements of our externally audited ISO9001 accreditation.

We’re delighted and encouraged — and full of thanks to our customers for the positive feedback that we see in the results this time around. We’re at the stage now where using the input from previous years, we can see positive themes and trends emerging and becoming established.

As ever, although we’re pleased with the results, we know that what you’ve said is simply a marker — the hard work will carry on!

results

Over the years, one area that you’ve told us could be improved is the ease with which you can leave feedback for us. Although the results show we’ve made some progress, we won’t be happy until you’re fully satisfied that you have every opportunity to let us know what’s gone right or wrong — that’s part of the reason we have an annual survey in the first place. As a 1st Easy customer, what would you like to see us put in place to make things easier in this respect? All suggestions warmly welcomed!

We’ve received some really useful constructive individual comments too which we’ll be discussing in our upcoming team meetings — we’ll be in touch personally with our thoughts on what you have kindly offered.

Thanks again to everyone that took part — fantastic feedback that has been a pleasure to share with the team.