How are we faring with our Customer Promise? The 2015 results are in…

There’s work to do (isn’t there always!) but we’re really encouraged by the results of our fifth annual customer satisfaction survey, which we’ve now published on our website. Thank you very much to everyone that took time out of their busy schedules to tell us about their experience as a 1st Easy customer.

We won’t be completely happy until we get top marks right across the board (naturally!) but the feedback that our customers have kindly taken the time to provide shows that we’re doing really well in terms of meeting the pledges that we set out in our Customer Promise — even if we do say so ourselves!

Our Customer Promise contains nine pledges - find out if we’re keeping our word!

Not only is this great to see, but it’s also vitally important in meeting the targets that are set for us in our ISO 9001 certification — an independent and externally audited Quality Management Standard.

Now, it’s worth saying that your feedback doesn’t need to be limited to our annual survey — we appreciate your thoughts whether they’re based on positive or negative experiences, because that’s the only way that we’ll continue to improve the service that we offer, and understand the way we’re viewed by our paying customers. So, if you’re burning to let us know about a good experience or a time when you’ve been disappointed by our performance, please do get in touch and let us know.

Over the coming weeks we’ll be working through all the comments we’ve been given, looking at ways of maintaining our good points, and improving our service where valuable suggestions have been offered. As we always say, the hard work will continue — we know we’re only as good as our last support ticket or cloud server deployment!

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