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Freephone 0808 222 2221 or local rate 01260 241 219 from a mobile

Customer Promise No.7:
"We will listen to your concerns and work with you to resolve any complaints in a timely manner"

If you're not happy with the service that you have received, it is important that we know. We want you to be confident in the knowledge that you can easily make contact with people that will listen to your complaint and have the authority to resolve it for you.

By working with you to address your complaint quickly, we hope to demonstrate our commitment to providing the best standard of customer support and service that we can.

All complaints are referred for the personal attention of senior management, and we will investigate and aim to resolve any complaint within three days of it being reported.

How to complain:

You can call us, write to us or send details of your complaint online:

  • Telephone: 0808 222 2221 (free from a UK landline)
  • Alternative telephone: 01260 241 219 (standard rate from a mobile)
  • 1st Easy Limited, Lower Washford Mill, Mill Street, Buglawton, Cheshire, CW12 2AD

Email us:

Your name
Details of your complaint
Your company
Your email
UKAS Accredited Logo - 1st Easy Limited are ISO 9001 certified; Certificate Number: 10504
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