Customer Promise No.7:
"We will listen to your concerns and work with you to resolve any complaints in a timely manner"
If you're not happy with the service that you have received, it is important that we know. We want you to be confident in the knowledge that you can easily make contact with people that will listen to your complaint and have the authority to resolve it for you.
By working with you to address your complaint quickly, we hope to demonstrate our commitment to providing the best standard of customer support and service that we can.
All complaints are referred for the personal attention of senior management, and we will investigate and aim to resolve any complaint within three days of it being reported.
You can call us, write to us or send details of your complaint online: