We know that if we don't perform, you risk losing customers. We recognise the significance of our role in your business, and that a reliable service delivered by people that you can trust and work well with is important. We want you to know that everybody at our company understands that the work they put in each day has a direct impact on the success of the customers they serve.
So how does our Customer Promise benefit you? It clearly sets out what you are entitled to expect from us, and what we expect from our staff. It also outlines the standards that we have set ourselves in the key areas of service that we know are important to you. And because a statement is simply a statement, you will find quantifiable targets by which our performance can be measured. Above all, it is our commitment to provide you with an assured level of service, giving you the peace of mind that you have chosen a company that has a genuine interest in its customers.
Statements are statements, and targets are targets. But what about results? Each year we conduct a customer survey to find out how we're performing against our nine pledges. Take a look for yourself at the results of our latest survey (September 2012) and see what you think - we believe they're an excellent starting point from which to build.
With your help, we want to adapt and evolve our Customer Promise so that it meets your needs ever more closely, and I would welcome your suggested improvements and feedback on how well we are meeting our customer service pledges. Share your thoughts with me by emailing firstname.lastname@example.org, or calling our main telephone number.
Director, 1st Easy Limited
We understand that in the online world, your customers want "everything yesterday" and will work hard to minimise the setup time for your chosen service. This will vary according to the complexity of your solution, but we will agree a time frame with you and notify you accordingly if we anticipate any delay in meeting this schedule:
We are committed to running an environmentally friendly business. The steps that we have taken are outlined in our environmental policy below: