Customer satisfaction

Are we meeting our promises?

We first published our Customer Promise in 2011 as a way of adding a bit of substance to our claims about the importance we attach to customer service.

Our pledges hold little weight though, if they are not backed up with evidence to show how we perform against them. This is why every year, we ask our customers to rate their experience, and share the results of our survey here.


Dan Smith, Technical support



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