Customer satisfaction

Are we meeting our promises?

We first published our Customer Promise in 2011 as a way of adding a bit of substance to our claims about the importance we attach to customer service.

Our pledges hold little weight though, if they are not backed up with evidence to show how we perform against them. This is why every year, we ask our customers to rate their experience, and share the results of our survey here.


 
Would our customers recommend us?
 
Dan Smith, Technical support
Can you get through to the right person to help you?
 
Getting through to us in less than 30 seconds of your call
 
Replying to your emails in under an hour
 
Rating our support knowledge
 
Rating our sales knowledge
 
How easy is it to give us your feedback?

Like what you see and want to speak to a professional adviser?

Call us now: 0808 222 2221