Support FAQs: Email

You can access your email in two ways: through an email application on your PC (e.g. Outlook Express); or online via your Web-mail (SquirrelMail).

Setting up an email application (e.g. Outlook Express)

• Incoming Mail (POP3): www.domainname.com
• Outgoing Mail (SMTP): This will be defined by your Internet access provider
• Account Name: Your username
• Password: Your password

Web-mail (SquirrelMail)
If your hosting account has Web-mail activated, you can access your email online through any browser. Enter your username and password at the log-in page:
Log-in: www.domainname.com/webmail

Each User that you add to your domain is automatically allocated a private email account. You can create up to 40 Users for your domain. To add a new User, first log-in to your site administration control panel:

Site administration: www.domainname.com/admin

• Click on [Add User]
• Allocate a Username (this will be used in the email address - e.g. "info" will create the email address "info@domainname.com")
• Allocate a Fullname (For your identification purposes only)
• Allocate a Password
• Click on the [Add] button

An Alias is an additional email address that is associated with a particular User. For example, in order for the User "sales" to also receive email that is sent to "agent@domainname.com", you would set up the Alias "agent", and attach it to the User "sales". To set up an Alias, first log-in to your site administration control panel:

Site administration: www.domainname.com/admin

• Click on [Aliases]
• Click on [Add An Alias]
• Set an Alias name
• Select the appropriate User from the drop-down "Forward To" list
• Click on [Add Alias]

An Autoresponder is a message that is automatically sent back to the sender when an email is sent to a particular address. Autoresponders are allocated to email Aliases, so you must first set up an Alias. To set up an Autoresponder, first log-in to your site administration control panel:

Site administration: www.domainname.com/admin

• Click on [Responders]
• Click on [Add A Responder]
• Select the appropriate Alias from the drop-down "Alias" list
• Enter a Subject and a Message
• Click on [Add Autoresponder]

You can forward the email of any of the Users on your domain to external email addresses.

To forward the email of your Admin User:

• Site administration: www.domainname.com/admin
• Click on [Forward Admin Mail]
• Click on [Edit]
• Enter the forwarding address and click [Save]

• User administration: www.domainname.com/user
• Click on [Email Manager]
• Click on [Forward]
• Click on [Edit]
• Enter the forwarding address and click [Save]