We like to know about our customers (it's our job) and it's always nice to put faces to names. You might be the same, so whether you call, email, tweet or write to us, we are the people behind 1st Easy and the people behind your hosting.
Stephen has over 30 years of experience in commercial IT, working with Sun Microsystems, Silicon Graphics and IBM, before he embarked on his journey with 1st Easy in 1999.
Stephen brings value to the organisations that he works with by applying an unusual combination of hands-on technical knowledge and practical business awareness across numerous industries.
Customers like to work with Stephen because of his frank and honest approach, and he particularly enjoys taking an active roll in helping to map out the IT and business strategies of companies at senior management level. He is equally at home in his native habitat (the datacentre) configuring advanced networks and routing tables.
You can get to know Stephen on the golf course, where he will struggle to play to his handicap of 11. Alternatively, you can email him directly: email@example.com.
Prior to life at 1st Easy, Vivien built up 20 years of experience in recruitment and purchasing, where she was responsible for managing multi-million pound budgets for the Employment Department HQ.
Viv puts this practical knowledge to good use in her role as Finance Director at 1st Easy, where she also uses her invaluable organisational skills to manage the office and keep the rest of the team in shape.
Unless you've been good, Viv will probably contact you to help you pay your invoice before you get the chance to call her. If you'd like to get into her good books, send a friendly email to: firstname.lastname@example.org.
Fred brings considerable value and energy to 1st Easy by providing strategic insight and continually challenging our team to look for new ways of improving our business.
Fred has a stellar reputation as a business coach and mentor, and uses his commercial acumen and enviable network of business contacts to improve the financial outlook of organisations and formulate successful future business strategies.
You can contact Fred directly via email@example.com.
James joined 1st Easy as their first employee in 2000, when he decided to put his Geography degree to excellent practical use by becoming a web designer and technical support trainee.
James now works as Marketing Manager, where he uses his first-hand experience of customer requirements and business needs to put across the values and benefits of 1st Easy hosting. James also works with customers to find out how and where the company can improve.
Since he joined 1st Easy in 2004, Peter's responsibilities have included the management of billing and maintaining the financial health of 1st Easy.
Such is his mastery of Microsoft PowerPoint, Peter's annual business performance review presentations are an eagerly anticipated office highlight.
If you have a billing enquiry, email peter via firstname.lastname@example.org, or call 0808 222 2221 and press 2 for accounts.
Robert has over 17 years of experience in the enterprise technology sector. He uses this valuable practical knowledge of the industry to present carefully considered solutions in an easy to understand, down-to-earth and straight-talking way.
Married, father of a young daughter (with teenage tendencies), plus two cats and a dog suggests that Robert is not only proficient at managing complex relationships, but has little spare time to do anything else. If leisure time was one day a possibility, he wistfully imagines it would be quite pleasant to sip a nice Côtes du Rhône Villages while coaxing the McLaren F1 team to a memorable Grand Prix victory (we think Monaco would be the perfect venue for this — maybe on your own yacht Robert?).
Robert is ready and waiting for your email (email@example.com) or you can speak to him directly on 0808 222 2221 (press 1 for sales).
Dan works alongside Steve G and Dean in our technical support team. His main responsibility is to work with our customers to resolve support issues, and carry out installation and maintenance at our data centres.
Apart from being known for his addiction to the local delicacy of oatcakes, Dan is often the leading (i.e. the only) scorer for the so-called 7-a-side football team that several of the 1st Easy staff play for.
The eyes and ears of our technical team, Steve G spends a lot of his days (and late nights/extremely early mornings) on-site at our data centres, installing and maintaining equipment.
With him being relatively new to the team, we're still getting to know the mysterious Steve G. Whilst he has certainly settled in well, one thing is already clear: he is a potential challenger to Paul's previously inimitable dominance on 1st Easy ten-pin bowling nights.
Steve G monitors the support system as well, so you can contact him by opening a ticket on our support board. You can also send him an email via firstname.lastname@example.org, or call 0808 222 2221 and press 3 for support.
The office feels a much safer place since Dean joined us, as he has achieved the highest award possible as a Cadet with St John Ambulance — recognition that led to a brush with Royalty at Buckingham palace!
Aside from his quite exemplary first aid skills, Dean is a dab hand with applied network management, and works with the team to keep things running smoothly for our customers.