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Have you got the right qualities to add something extra to our team? We'd love to hear from you!

Position: Junior 1st Line Support Desk Engineer


Description:

We are looking for a dynamic Junior 1st Line Support Desk Engineer to join our team at our operations centre in Manchester.

Specific Requirements and Responsibilities:

This is the ideal opportunity for a customer-focused IT professional with knowledge of networks and experience of supporting Linux or Windows OS looking to develop a career with a leading company.

The successful candidate will benefit from a friendly and supportive working environment and superb training and career progression opportunities.

You will be responsible for providing pivotal 1st line support to customers. You will ensure that issues and queries are resolved effectively and a high level of customer service is delivered at all times.

Working as an integral member of a dedicated and highly-skilled team, you will act as the first point of contact for customers regarding the setup and support of web hosting, dedicated servers and VMware cloud. You will also be tasked with seeing issues through to their successful completion and escalating issues when required.

Please note, as part of the role, you may be required to travel to our headquarters in Cheshire or secondary data centres.

To be considered, you must have:

  • Experience of Linux and/or Windows operating system setup and management
  • Good knowledge of internet networking, including HTTP, POP, SMTP and FTP, as well as name server and domain and/or mail pointing principles
  • A driving licence and access to your own vehicle

You must have strong communication and interpersonal skills, with a keen eye for detail and superb problem solving abilities. Analytical and methodical, you must be highly organised with the desire to go the extra mile to ensure problems are resolved effectively.

VMware virtualisation and cloud experience would be beneficial to your application, as would experience of dealing with customers in a front line support capacity. An IT-related degree would also be an advantage.

To apply for this role, please apply submit a CV with covering letter stating current salary to Viv Bell at the address shown below:

Mrs Vivien Bell
1st Easy Limited
Lower Washford Mill
Mill Street
Buglawton
Cheshire
CW12 2AD

No agencies please.

UKAS Accredited Logo - 1st Easy Limited are ISO 9001 certified; Certificate Number: 10504
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