On Wednesday 11th March at 18:30 and Friday 13th March at 08:30 there was excessive latency across some of our core switches that affected our dedicated server and colocation infrastructure. Unfortunately the high latency caused the switches to become inaccessible in both instances, which impeded our trouble shooting capabilities. We believe the latency was caused by a route update failure on one of the switches that feeds our colocation network. We have isolated the defective switch and will be performing diagnostics before it is brought back in to service.
We sincerely apologise for any inconvenience that may have been caused. Going forward we hope this incident improves our network and overall network resilience.