If you’ve looked closely at our website, you may have noticed that we proudly display the ISO 9001 certification logo on our pages. That’s because each year, we’re externally audited and (as long as we’re successful in our assessment — as we were this afternoon!) accredited with this internationally recognised Quality Management Standard.
You might ask, why is this important to me? Indeed, what does it mean for you as a 1st Easy customer?
Well, the ISO 9001 Standard looks at how processes are used within our business to control the way that our services are delivered to you. Everything that we do — from taking your initial order, to ensuring that we provide a reliable way for you to contact us and provide feedback — has been carefully looked at and properly documented.
This process has given us a “best practice” way of doing things, which allows us to weed out mistakes (we’re human after all!) and continue to improve as we go along. In turn, this helps us to ensure that your needs and expectations are met — and with the commitment to ongoing improvement that the Standard encourages — will continue to do so in the future.
We hope you agree that this official Standard compliments our own Customer Promise initiative, which you will have your chance to assess once more in the coming weeks as part of our annual customer survey.