Busy getting up to speed with vCloud Director? Need a few pointers to help you on the way? Here’s another selection of tips for you, which should hopefully come in handy once you’re up and running with your Cloud Utilities Virtual Data Centre (VDC).
The final part of our 10-point guide to choosing a server provider continues with further considerations around the way in which the service is delivered. You can download the full guide here (pdf).
Welcome to the second part of our “digging deeper” alternative guide to choosing a dedicated server provider. This week, the focus is on the way in which a hosting service is delivered — where a provider can really add value. If you missed the first part, you can catch up here.
The Differentiation: Who and How
Increasingly, technical specification and pricing carries less significance when directly comparing hosting providers, if only for the fact that technology moves quickly and the same high performance hardware is
available to any provider if they wish to offer it. The key differentiation, and one which is often overlooked, is the way in which the service is delivered. Without effective customer service and an appropriate supporting technical infrastructure in place, a highly specified server will not deliver a great experience to your visitors, customers or users.
Yes, it’s another of those “how to choose your host” articles (the sighs are almost audible…) but please do read on, because we’ve approached this important question from a different angle. In the guide that follows, we’ll look less at the often discussed hardware and technology perspective, and focus instead on the questions that you really should be asking your prospective server host.
When entrusting this part of your business to a provider, there are two broad areas for consideration. First and most obviously, can the technical specification of your requirement be fulfilled? Second – and this is where due diligence really pays off – how is the service delivered?
The Basics: Meeting Your Technical Requirements
The most straightforward part of the selection process is to establish a shortlist of providers that offer the services to meet your basic requirements, so we’ll cover this first. It could be as simple as ticking boxes against the suitability of hardware to effectively support your planned activity, but it is also important to ensure that you will have the freedom and tools to work as you wish.