Making a complaint
Customer Promise No.7:
“We will listen to your concerns and work with you to resolve any complaints in a timely manner”.
If you’re not happy with the service that you have received, it is important that we know. We want you to be confident in the knowledge that you can easily make contact with people that will listen to your complaint and have the authority to resolve it for you.
All complaints are referred for the personal attention of senior management, and we will investigate and aim to resolve any complaint within three days of it being reported.
Director, 1st Easy Ltd