Working Together — 1st Class Cloud Hosting backed by an Enterprise Class Data Centre Provider

It’s finally here. We’re thrilled to announce that TeleData UK Ltd has acquired 1st Easy Ltd.

We are pleased to announce that TeleData have completed the purchase of 1st Easy Ltd, which includes our cloud, hosting, dedicated server and colocation operations, infrastructure and staff that are devoted to operations, sales, finance, marketing and support.

We are very excited about the proposal of bringing the best hosting service efforts of TeleData and 1st Easy together. Our companies have been working together for many years, so this is a natural progression in our relationship.

This is a smart acquisition for TeleData, and a positive result for both companies and our customers. We will be sharing an incredible pool of talent, technology, infrastructure and market experience to better serve our customers and expand opportunities with you.

About TeleData UK Ltd

TeleData UK Ltd are one of the most reputable data centre providers in the UK, operating a Tier 3+, ISO27001:2013 certified data centre, offering the highest levels of technical resilience and physical security available. Services provided by the company at their 70,000sq ft Manchester facility include colocation hosting, high capacity connectivity and work area recovery solutions.

Uniquely, the data centre is the only one in Europe to benefit from an onsite BS5979 Alarm Receiving Centre, operated by Advanced Signal Monitoring Ltd (ASM), a TeleData Group company which provides nationwide remote security monitoring services.

Moving forward

Given the long relationship between our companies, we expect a smooth transition and for our current quality of service and support to continue as normal.

I would like to take this opportunity to thank you for your past and continued support and to inform you that I will be continuing to work with the team in an advisory capacity within the Group.

Please continue to contact support and finance as normal, and for sales, please contact

Best regards,

Stephen Bell, 1st Easy Ltd

Archive posts

Improving the way we work (and that’s official!)

If you’ve looked closely at our website, you may have noticed that we proudly display the ISO 9001 certification logo on our pages. That’s because each year, we’re externally audited and (as long as we’re successful in our assessment — as we were this afternoon!) accredited with this internationally recognised Quality Management Standard.

UKAS Accredited Logo - 1st Easy Limited are ISO 9001 certified; Certificate Number: 10504

You might ask, why is this important to me? Indeed, what does it mean for you as a 1st Easy customer?

Well, the ISO 9001 Standard looks at how processes are used within our business to control the way that our services are delivered to you. Everything that we do — from taking your initial order, to ensuring that we provide a reliable way for you to contact us and provide feedback — has been carefully looked at and properly documented.

This process has given us a “best practice” way of doing things, which allows us to weed out mistakes (we’re human after all!) and continue to improve as we go along. In turn, this helps us to ensure that your needs and expectations are met — and with the commitment to ongoing improvement that the Standard encourages — will continue to do so in the future.

We hope you agree that this official Standard compliments our own Customer Promise initiative, which you will have your chance to assess once more in the coming weeks as part of our annual customer survey.

How are we faring with our Customer Promise? The 2015 results are in…

There’s work to do (isn’t there always!) but we’re really encouraged by the results of our fifth annual customer satisfaction survey, which we’ve now published on our website. Thank you very much to everyone that took time out of their busy schedules to tell us about their experience as a 1st Easy customer.

We won’t be completely happy until we get top marks right across the board (naturally!) but the feedback that our customers have kindly taken the time to provide shows that we’re doing really well in terms of meeting the pledges that we set out in our Customer Promise — even if we do say so ourselves!

Our Customer Promise contains nine pledges - find out if we’re keeping our word!

Not only is this great to see, but it’s also vitally important in meeting the targets that are set for us in our ISO 9001 certification — an independent and externally audited Quality Management Standard.

Now, it’s worth saying that your feedback doesn’t need to be limited to our annual survey — we appreciate your thoughts whether they’re based on positive or negative experiences, because that’s the only way that we’ll continue to improve the service that we offer, and understand the way we’re viewed by our paying customers. So, if you’re burning to let us know about a good experience or a time when you’ve been disappointed by our performance, please do get in touch and let us know.

Over the coming weeks we’ll be working through all the comments we’ve been given, looking at ways of maintaining our good points, and improving our service where valuable suggestions have been offered. As we always say, the hard work will continue — we know we’re only as good as our last support ticket or cloud server deployment!

Network Issues

On Wednesday 11th March at 18:30 and Friday 13th March at 08:30 there was excessive latency across some of our core switches that affected our dedicated server and colocation infrastructure. Unfortunately the high latency caused the switches to become inaccessible in both instances, which impeded our trouble shooting capabilities. We believe the latency was caused by a route update failure on one of the switches that feeds our colocation network. We have isolated the defective switch and will be performing diagnostics before it is brought back in to service.

We sincerely apologise for any inconvenience that may have been caused. Going forward we hope this incident improves our network and overall network resilience.

On the up: cloud adoption and cloud benefits

Rightscale’s recent State of the Cloud report has shown that as expected, cloud adoption is continuing to rise, year on year. The annual report includes findings based on responses from 930 technical professionals, which show a trend towards cloud being “a given” for SMEs and Enterprises, where the hybrid model reigns supreme.

Adopt, nurture — and reap the rewards

One of the most interesting findings in the report is that the benefits associated with cloud increase over time. So, although the advantages of adopting cloud computing are tangible from the beginning (scalability, faster provision of resources, high availability and faster time to market reported as the most important) the depth and impact of these benefits grow with maturity. Presumably, this is a function of how cloud beds into a business with teams learning to use the technology more effectively, and also the way in which cloud technology itself is evolving.

Adopt, nurture — and feel the fear fade

Conversely, the challenges that cloud presents are reported as becoming less apparent as the dust settles after cloud adoption. Again, it seems fair to assume that this might be in part due to the acclimatisation of a business and its people to the reality of cloud. The most common concerns remain the same — those centred around perceptions of security, staff expertise and compliance — but they have been shown to have less of an impact as time goes on.

IT and business agility in action

With scalability and fast provision of resources coming in as the main benefits of cloud adoption, it’s really interesting to see some figures that show how this is actually happening in the businesses that contributed to the report. Of those businesses that offer a self-service cloud portal, 80% can provision resources in less than an hour — 40% up on the same time last year.

See the benefits for yourself

What difference would it make to your business if you could get the resources that you needed within an hour so that you could scale on demand, get things done without delay, react to your customer’s demands? Help yourself to a free two week cloud data centre trial, and with full support from our team, you’ll be able to make an informed decision as to whether cloud is right for you business.

Get the most out of your VMware cloud data centre

If you’ve recently signed up for a cloud data centre trial with us, and haven’t yet had your walk through with me (just get in touch to arrange that) here’s a series of posts from our archive that should help you to find your way around vCloud Director.

If you find yourself stuck, don’t forget we’re only a phone call (0808 222 2221 – press 3 for support, and you’ll be through to our support team) or email away. And if there’s anything you’d like to see included in a future cloud management post from me, I’d welcome your suggestions.

Tips #1

  • Set up different privileges for your organisations users
  • Subscribe and publish to external catalogs
  • Upload any file type to use in your cloud data centre

Tips #2

  • Deploy from a template item and configure virtual machines hardware settings to speed up deployment
  • Clone running vApps/VMs
  • Add CPU, memory, storage and NICs while a VM is powered on

Tips #3

  • Import and export vApps from your cloud data centre
  • Support for more browsers, including Google Chrome on Microsoft Windows, Mac OS and Linux.

Do you want to try cloud for yourself?

We offer cloud evaluations with full support and features — spend some time getting to know how cloud might fit into your business, and get your test drive up and running today.

Any of these IT pains ring a bell with you?

Whether you’re a CIO in name or it’s just one of the numerous roles you somehow manage to find the time to fit into, perhaps you’ll identify with Mati Cohen’s assertion that you spend much of your working life stuck between a rock and a hard place.

For the CIO has the unenviable task of mediating the battle between the strategic demands of a business and the IT teams expected to deliver the tools to achieve them. In his article “The 7 Absolute Worst Pains of the CIO” for, Mati highlights some of the key causes for conflict, and the usual culprits of contention all make an appearance.

Come on IT, keep up!

Waiting can be a frustrating and expensive experience, especially if those delays feel (or indeed, likely are) detrimental to the business. As the pace of market demand and competitive activity increases, the lag effect of a hobbled IT infrastructure is only intensified.

We’re doing all we can!

Embattled and under pressure, IT teams are working flat out simply treading water — where, as Mati suggests, 80% of budgets are swallowed up by maintaining existing infrastructures.

Continue reading “Any of these IT pains ring a bell with you?” »

A look forward, a look back — why *are* businesses using cloud?

Well, January is coming to an end. So no doubt we’ve all had our fill of technology and business predictions for 2015…

I could, for example, state the statistic that cloud spending is expected to increase from $156bn in 2014 to $183bn in 2015, or that by the end of 2017 half of large enterprises will be using hybrid clouds. They’re impressive figures and show what is for us at least (as a cloud service provider!) an encouraging trend.

And? So what?

But do they really mean anything to you as a potential user of cloud infrastructure? What relevance do these uptake statistics have to you, your business, and your decision about the way that you work with IT now and in the future? Unless you’re one to jump on the bandwagon simply because everyone else is (apparently) doing it, I doubt they carry much weight or significance.

Continue reading “A look forward, a look back — why *are* businesses using cloud?” »

Cloud Industry Forum foresees huge catalyst for cloud adoption in 2015

By the end of 2015, 90% of UK organisations will have at least one service operating in the cloud. That’s what the Cloud Industry Forum (CIF) is predicting — demonstrating a significant increase on research published earlier this year that states as many as 78% of UK businesses are now using cloud services.

90%? That’s a big jump

What’s going to drive this apparently drastic shift in the way IT services are deployed and accessed? Aside from what we’d suggest is natural momentum and transition associated with the increasing acceptance and understanding of cloud as a trusted, viable and (actually) beneficial technology, the CIF have identified what it suggests is the “most significant IT refresh of the 21st century to date” — in July, time will officially be up for Microsoft Windows Server 2003 and Small Business Server 2003.

Continue reading “Cloud Industry Forum foresees huge catalyst for cloud adoption in 2015” »

IT decision makers: two clouds are better than one

That was the main finding from a survey published last month, as reported by Joe McKendrick at ZDNet earlier this week. The research drew responses from 659 participants, 77 per cent of whom reported that they already have, or are planning to deploy workloads across more than one cloud.

McKendrick suggests that this is evidence of an emerging trend among enterprises to adopt multiple clouds or service providers, implying the caution and established wisdom of “distributing one’s eggs among several baskets” is being exercised.

Understandably, as business begins to entrust more and more of its IT to the cloud — trust is a key word here — those who act as guardians for the uptime and performance of their IT operation need to know that reliability in the cloud isn’t going to be an issue. If you’ve been accustomed to colocation for example — very much a hands-on way of working — it feels like a lot of responsibility to hand over to someone else.

Continue reading “IT decision makers: two clouds are better than one” »